Minimize administrative work, release more resources for preventive programmes and enable data-driven service delivery in IFSCs;

Improve access, broaden the reach to family services, reduce stigmatisation by leveraging ICT and adopting a positive approach to strengthen family functioning, facilitate identification and intervention for families in need;

Build capacity of frontline workers in family services through an e-platform and knowledge transfer initiatives to facilitate efficient sharing, flexible learning and easy co-creation;

Capitalise on big data analytics for better service planning and in identifying trends, predicting needs and evaluating service effectiveness; and

Raise public awareness of family well-being

A content management system will be developed for IFSCs, covering client information system, casework, groups and programmes management, assessment tools, statistical reports and other administrative functions. The system will help reduce manual input and administrative work, facilitate early identification of at-risks cases and perform data analysis both at centre-level and aggregated across centres and NGOs.  Participating IFSCs will be equipped with electronic hardware and ICT applications to enhance service delivery.

The Project will promote the use of ICT in service delivery, programme design and planning in family service. ICT tools, like mobile apps, interactive games and others will be developed to engage family service users and strengthen family functions.

An online platform will be developed to facilitate IFSC staff in sharing common information, useful resources and practice wisdom, both within the IFSC and across different centres in a co-learning e-circle. Online training courses that the staff can enrol in at their convenience will also be developed.

Social media events, press events, mass media dissemination, media interviews, flagship mass community events, and public education campaigns will be utilised to increase public knowledge and understanding of healthy family functioning. Evidence-based positive family protocols, manuals, and practices will be produced and disseminated in family forums to encourage more social workers to organise family-based activities using ICT