Through cross-sectoral collaboration between NGOs and academia, the Project aims to:

Minimize administrative work, release more resources for preventive programmes and enable data-driven service delivery in IFSCs;

Improve access, broaden the reach to family services, reduce stigmatisation by leveraging ICT and adopting a positive approach to strengthen family functioning, facilitate identification and intervention for families in need;

Build capacity of frontline workers in family services through an e-platform and knowledge transfer initiatives to facilitate efficient sharing, flexible learning and easy co-creation;

Capitalise on big data analytics for better service planning and in identifying trends, predicting needs and evaluating service effectiveness; and

Raise public awareness of family well-being

Service management system(i-Connect)

A content management system will be developed for IFSCs, covering client information system, casework, groups and programmes management, assessment tools, statistical reports and other administrative functions. The system will help reduce manual input and administrative work, facilitate early identification of at-risks cases and perform data analysis both at centre-level and aggregated across centres and NGOs.  Participating IFSCs will be equipped with electronic hardware and ICT applications to enhance service delivery.

Interventions leveraging ICT(i-Action)

The Project will promote the use of ICT in service delivery, programme design and planning in family service. ICT tools, like mobile apps, interactive games and others will be developed to engage family service users and strengthen family functions.

Capacity building(i-TLS)

An online platform will be developed to facilitate IFSC staff in sharing common information, useful resources and practice wisdom, both within the IFSC and across different centres in a co-learning e-circle. Online training courses that the staff can enrol in at their convenience will also be developed.

Public education and knowledge transfer

Social media events, press events, mass media dissemination, media interviews, flagship mass community events, and public education campaigns will be utilised to increase public knowledge and understanding of healthy family functioning. Evidence-based positive family protocols, manuals, and practices will be produced and disseminated in family forums to encourage more social workers to organise family-based activities using ICT

Big data analysis and evaluation

The School of Public Health of The University of Hong Kong (HKU SPH) will perform big data analysis on the data gathered throughout the project. Such analysis can then help policymakers, IFSC operators, and even individual social workers understand the emerging service needs and proactively adjust their services accordingly to meet future needs. HKU SPH will also conduct the overall evaluation of the Project by assessing its impact on the individual, community, and systemic levels.

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