Initiated and funded by The Hong Kong Jockey Club Charities Trust in 2018 with a donation of over HK$157 million, the four-year Jockey Club SMART Family-Link Project is a cross-sectoral collaboration to advance the use of Information and Communications Technology (“ICT”) in family services. The Project aims to devise an innovative and evidence-based family service delivery model that leverages the effective use of ICT and data analytics to enable service users to better benefit from preventive, supportive and early remedial services provided by all 26 NGO-operated Integrated Family Service Centres (IFSCs) and Integrated Service Centres (ISCs) to promote family well-being. The Project develops an online platform for capacity building, co-creation and co-learning of staff; and organises public education and knowledge transfer programmes to strengthen family functioning.
Project partners include The University of Hong Kong (School of Public Health and Technology-Enriched Learning Initiative); Caritas – Hong Kong; Hong Kong Family Welfare Society; Hong Kong Christian Service; International Social Service Hong Kong Branch; Christian Family Service Centre; The Hong Kong Catholic Marriage Advisory Council; Hong Kong Children and Youth Services; St. James’ Settlement; Tung Wah Group of Hospitals; Hong Kong Sheng Kung Hui Welfare Council and The Neighbourhood Advice-Action Council.
Through cross-sectoral collaboration between NGOs and academia, the Project aims to:
- Minimize administrative work, release more resources for preventive programmes and enable data-driven service delivery in IFSCs;
- Improve access, broaden the reach to family services, reduce stigmatisation by leveraging ICT and adopting a positive approach to strengthen family functioning, facilitate identification and intervention for families in need;
- Build capacity of frontline workers in family services through an e-platform and knowledge transfer initiatives to facilitate efficient sharing, flexible learning and easy co-creation;
- Capitalise on big data analytics for better service planning and in identifying trends, predicting needs and evaluating service effectiveness; and
- Raise public awareness of family well-being.